West Des Moines Pavement Maintenance Program

West Des Moines, IA | Public Works

Overview

Starting out with only a few small projects, ISG steadily built trust with the City of West Des Moines, and the partnership has now grown to include large projects like its annual street reconstruction.


Opportunity

With a population of 65,000 residents that almost doubles to 125,000 during the day, the City needed a design partner that could mitigate traffic problems during the necessary street reconstruction work.

Solution

ISG has worked directly with the City of West Des Moines to tackle its resurfacing and reconstruction projects, providing the plans, designs, construction documents, and the eventual implementation of the construction. Like most roadway projects, handling traffic was the largest challenge for the City of West Des Moines. Providing resurfacing for cities requires thoughtful strategies for traffic control, staging, and phasing to ensure that people can get where they need to be without too much disruption. As most city staff and engineers will tell you, that’s always easier said than done.

With that many people on the move every day, the City of West Des Moines needed a clear plan of action to keep residents moving about their daily lives. ISG and the City of West Des Moines achieved this through close communication throughout the process. The project team established an open line of communication from the get go with the City’s public works, engineering, and traffic departments. By engaging them in the process, the City was able to approve traffic control plans, staging, and phasing of the work. That same culture of communication within the project team was extended to local business owners and residents. By coordinating with those who are adjacent to work areas or are affected by them, the design team was able to develop plans that worked for the community. ISG visited residents, sent emails, and delivered newsletters that kept everyone in the know about upcoming work, and the team worked with the post office and waste collection services of the City to ensure continuity of service.


"WOW! These guys were great...They communicated their plans and answered any questions; and most of all they did a great job. Best contractors I have ever dealt with and we've lived in this home since 1978."

- City of West Des Moines Resident

"The effort put in to work with us on coordinating this project was/is greatly appreciated. Every effort was made to work and ensure there was effective communication and transparency in the process."

- Matt Meendering, Principal, Dowling Catholic School

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